Being the best in your business means constantly staying on top trends. At Trans International, we make a point of consuming all of the industry research we can get our hands on, so that we can serve as knowledgeable advisors for our customers. This blog post is the first of what will be a three-post series inspired by a study we recently received from American Shipper.
American Shipper’s Transportation Payment Benchmark Study surveyed nearly 190 payers (shippers and 3PLs) to provide insight on trends in freight payment technology, auditing and strategy. We’ll share highlights from the study on each of these topics in the coming weeks, starting with freight payment technology.
Below are some of the survey’s most interesting findings about trends in freight payment technology:
- The Finding: More than a quarter of customers don’t use any technology to pay freight bills.
What It Means: A fair amount of shippers are not comfortable using an automated payment system, or have not found one that fits their needs and budget.
- The Finding: When dealing with international payment, large shippers are twice as likely to handle it manually, where as small and medium shippers are 50% more likely.
What It Means: Automated freight payment platforms are more available domestically and many companies are likely expecting the platforms they currently use to extend their services internationally.
- The Finding: About 40% of domestic payment and 25% of international payment is outsourced.
What It Means: With a large amount of payment being outsourced, companies need the ability to monitor transactions to a higher degree to ensure accuracy.
- The Finding: The number of respondents using one freight payment system for all of their needs was lower this year than last.
What It Means: Companies are becoming more interested in using payment systems for a variety of specific needs, but are struggling to find one system that fits them all.
- The Finding: More than three times as many systems-based respondents are planning to extend payment terms this year over last.
What It Means: Using an automated shipping process provides respondents with the free time to fully analyze their own strategies and tactics, such as payment terms.
Overall, this data told us that today’s shippers are looking for payment systems that are very user-friendly and offer international services, customizability, and an easy way to monitor transactions. All of these components are currently included in Trans International’s Freight Bill Payment options and software products, meaning we offer all of today’s most-desirable payment services through one provider.
This is something we’re very proud of, but it’s not enough to just be on top of the trends – system providers need to be able to fulfill your specific needs, too.
That’s why we want to know: Is there any technology you’d like to see from an automated shipping payment system that wasn’t on this list? Tell us in a comment below or contact us directly and we’ll do whatever we can to provide the system you’re looking for.